Frequently Asked Questions

When comparing roofing estimates, be sure you compare apples to apples. House & Hammer Roofing is committed to giving you the best roofing products and services for your dollar. It may make our price look higher than other companies, but in the long, run this simply is not true. We intend on being around for many years to come and we strive to offer a job that we can stand behind and truly take pride in. We are big enough to serve you and small enough to care!

Don’t extend down payments for the job,
and don’t pay until the job is fully completed to your satisfaction.

House and Hammer Roofing strongly advises all homeowners to do their homework when choosing a roofing contractor. Ask friends and family for references, check our customer’s Google and Facebook reviews, ask for proof of proper insurance, and always perform all agreements in writing.

The NRCA has reported that 85% of roofing contractors go out of business within a period of 2 years. Liability Insurance and Workers’ Compensation coverage are often not in place, and many roofers don’t uphold the proper safety standards, which is against the law. Such companies are not afraid to make their roofing estimates appear cheaper by cutting corners along the way. House & Hammer Roofing has proper WSIB coverage for all of our employees and plenty of liability insurance to protect you and your home.

  • Question: Is House & Hammer Roofing, and its employees insured?

    Answer: Yes, we have proper WSIB coverage for our employees and
    plenty of liability insurance to protect you and your home.

  • Question: What areas do you provide roofing services to?

    Answer: We are based in Cambridge, ON and we service the surrounding areas. Our service areas include the Cambridge, Kitchener – Waterloo (KW / Waterloo Region) Area, as well as Guelph, Brantford, Hamilton, Burlington, & Oakville, London, Milton and more!

  • Question: How long does the job take?

    Answer: Most jobs are completed in a day or two. Some larger-than-average homes can take longer.

  • Question: What happens it if rains during my roof replacement?

    Answer: Our crews are very experienced in avoiding any weather-related issues. We watch the weather closely and only remove what we can cover back up each day.

  • Question: What forms of payment do you take?

    Answer: We accept most forms of payment including
    cheques, credit cards, and e-transfers. We also offer payment plans! Apply for financing online with instant approvals, and low-interest rates.

  • Question: Do you require a down payment?

    Answer: No, we do not ask for any payments until the job is completed.

  • Question: Do you offer payment plans?

    Answer: We do offer third party financing apply for instant approval, low-interest payment plans. Take up to 180 Months to pay, flexible options are available! Learn more about financing your roof!

  • Question: Will the garbage bin damage my driveway?

    Answer: No, it will not. Wood is placed first so that the bin never actually touches your driveway.

  • Question: Do I need to be home while the work is being done?

    Answer: In most cases, the answer is no. It is very rare that we would need inside your home. It can be a noisy process so making arrangements for sensitive pets or family members to not be home is encouraged.

  • Question: Is there a best time of year to do my roof?

    Answer: No, every season presents it’s challenges..too wet, too cold, too hot, too windy. We are experienced in all those challenges and confident in our installations 12 months a year.

  • Question: Can you reuse some of the things on my existing roof like the attic vents?

    Answer: No, we want everything we install on your roof to last as long as the new shingles. Saving you a few dollars now will lead to costly repairs later.

  • Question: Can you install over the old shingles?

    Answer: It is our policy to remove the old roofing, and to make sure there are no underlying issues. Installing second and third layers will cause greater overall expense in the long run. Let’s do it right the first time!

  • Question: Do I have to do anything to prepare for the replacement?

    Answer: The only thing we require on most jobs is that the driveway is clear of vehicles.
    If anything else needs to be moved(like lawn furniture for example) or protected that is our responsibility.

  • Question: You quoted 50-year Timberline shingles, are there cheaper shingles?

    Answer: 50-year shingles have become the House & Hammer Roofing standard. 25-year shingles simply do not live up to expectations, and most of them get replaced between 10 and 15 years.
    It’s difficult to believe a shingle could last 50 years, but some of the first installs have been on roofs for 20 years now and are still going strong. We buy so many 50-year shingles that the 25-year cost is almost the same. For those reasons and to protect our good reputation, we recommend 50-Year Timberline Shingles. As a result of our commitment and our highly experienced staff, we have developed a remarkable reputation. read what our customers say about our work!

  • Question: Are warranties included, and can I upgrade the warranty?

    Answer: Yes, the Timberline warranty included is the limited lifetime warranty and gives the homeowner 100% replacement coverage for the first ten years. After that, the warranty prorates and only covers a portion of the materials based on how much life was already used up.
    The system plus warranty costs on average an extra 300 dollars but gives you that 100% coverage for the 50-year period. It’s also transferable between homeowners for 20 years which makes it a nice selling feature down the road.

  • Question: Are the shingles that you use algea resistant?

    Answer: Yes, Timberline Shingles have built-in algea resistance technology. These types of shingles are used on 99% of our jobs. So that you can recieve 100% coverage for 50 years, with the system plus warranty. Learn more about the 50 year shingles that we use, warranty coverage, and color options

  • Question: Can I buy better shingles?

    Answer: There are more expensive designer shingles, many shapes, and sizes. The costs can increase dramatically for some of these shingles but you are paying that extra just for the look. The warranties don’t increase, the warranties are the same.
    You will notice in most quotations that we provide products such as Ice & Water shield underlay, Shinglemate underlay, and Lifetime shingles. These products may cost slightly more, but the long-term benefits and savings to you are greatly increased, as is your peace of mind. Using these products allows us to give you a better warranty. Almost all trusted experts agree about the importance of a good underlayment system, so don’t believe those who say you do not need it, let’s do it right!

  • Question: I got a quote that’s much cheaper, can you match it?

    Answer: There are far too many reasons someone else may be cheaper.
    They could lack proper insurance, they may be giving you an inferior job. Getting 3 quotes is always recommended, do your homework and make sure you are comparing apples to apples. Check reviews and ask friends and neighbors for referrals. Don’t just take our word for it, read our customer’s reviews.

  • Question: How do I choose a colour?

    Answer: You can browse the colour sample images on our shingles page! If you decide to go ahead with House & Hammer Roofing, we will drop samples off to choose from. We also can provide addresses where you can see the colours on full roofs in-person, and at the same time view our great workmanship!

  • Question: Do you do other things like eavestrough or siding?

    Answer: No we stick to roofing services, because that is what we are best at.
    Don’t be afraid to ask for referrals for someone who does that type of work, we often work side by side with other reputable trades! Learn more about our roofing services and service areas

  • Question: Do you do metal roofing or cedar shakes?

    Answer: No, again we stick to the shingles, it’s what we know! We are sloped shingle roofing specialists! Learn more about our roofing services and service areas

  • Question: Why should I choose House and Hammer Roofing?

    Answer: We genuinely care and want to give you a roof you can depend on.
    Our quotation lists in detail the steps taken and the products used.
    Some of those efforts make our job tougher but give you the job you deserve.
    Our after sales service is unmatched and should ever you have an issue with your new roof, we are only a phone call away! To Request your FREE, No Obligation Quote Call (519) 740 – 9912 or Request your FREE Quote Online

We appreciate the opportunity to provide you with a quotation on your home. Even if you choose a different roofing contractor, we hope that we have helped your decision with the important information and advice above.